LOQULES PTY LTD (ABN 23 600 623 336) (herein referred to as "we", "us" and "our") is committed to protecting the privacy of our visitors and consumers ("you"). We know that keeping your personal information private is very important and we treat this as a priority.

Our Privacy Policy describes the types of information we gather on our website, ("the Website") and the Loqules app ("the App"), which offer a peer to peer marketplace that connects travellers with local people ("Loqule Experts") that curate amazing experiences ("Bookings"). The Website and App offer a platform whereby you are able to make a profile and communicate with, rate and review the Loqule Experts and Bookings ("Services"). Our Privacy Policy describes how we use this information. By using the Website or downloading the App, you agree to be bound by our Privacy Policy so please read this information carefully.


When you use the Website or the App we collect personal information you give us which may include (but is not limited to): your name, date of birth, geographic location, email address, residential address, phone number, Facebook profile information (which may include visual and/or audiovisual content), and content derived from the use of our services inclusive of messages and interactive forum information, ratings, booking/travel history and other interests and self descriptions you choose to provide ("Personal Information"). We do not currently collect your credit card details, however we reserve the right to collect this information in the future. At present, your credit card details will be collected by Stripe and either iTunes or Google Play, depending on which platform you download the App from. Please refer to the relevant privacy policy for more information.

We may also collect device information (inclusive of your hardware model) operating system and version, unique device identifiers, mobile network information and information about the device’s interaction with our Services. We automatically receive your log in information such as how you access our Services, access time, browser type and language, internet service provider and internet protocol (IP) address. From an IP address it is possible to determine the general geographic location of that computer or device, but otherwise is anonymous. We do not keep a record of the IP addresses from which users access our website unless you have specifically provided us with information about yourself in which case we also record your IP address for security purposes.

We may use your Personal Information to complete transactions, respond to your questions and requests, operate and improve our services, monitor and analyze trends, send you notices and may, with your permission, notify you of upcoming events and promotions, updates, or special offers that we think may interest you.


When you provide us with Personal Information we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your Personal Information for a secondary reason, like notifying you of upcoming events, voucher codes and special offers we think you may enjoy, we will either ask you directly for your express consent, or provide you with an opportunity to decline or opt-out.

You have the option to opt-out of receiving emails from us at anytime by clicking on the "unsubscribe" link in any email communications that we might send you. Alternatively, you may also contact us at [[email protected]] and confirm your email address and unsubscribe request.


We may disclose information to service providers we have retained to perform services on our behalf. Where information is shared with third parties, they are obligated to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.

We may also disclose your Personal Information to a law enforcement agency if we are required by law to do so or if you violate our Terms of Use.

If Loqules Pty Ltd, the Website or the App is acquired or merged with another company, your Personal Information may be transferred to the new owners.


Any Personal Information which is supplied and transmitted through the Website or App is protected via SSL Certification technology and HTTPS protocol in an attempt to stop your information being intercepted or read by unauthorised persons.

Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of Personal Information at any time. We accept no liability for breach of security or any unintended disclosure, loss or misuse of any information or data or for the actions of any third parties that may obtain any information or data.

You acknowledge and agree that you provide your Personal Information at your own risk.

Please ensure your anti-virus software, firewalls and other protection programs are kept up-to-date as we accept no liability for damage caused to your computer equipment arising from computer viruses, worms, spyware programs or otherwise.


We currently have no access to your bank data, and do not store your bank or credit card information. Any credit or debit card information saved at the checkout is stored by Stripe and either iTunes or Google Play, depending on which platform you download the App from.

We will not be responsible for any damages, consequential losses (whether direct or indirect) suffered if your credit card is fraudulently used or is used in an unauthorised manner.


Please note that this Privacy Policy does not cover the information practices of third parties which may be linked to the Website and App, such as Stripe, iTunes and Google Play. Notwithstanding our encouragement for third parties to adopt similar policies to ours, we are not responsible for their collection and use of your personal information.

Once you leave the Website or App or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Use.

Please refer to the privacy policies and statements of other websites and obtain information regarding their information collection, use and disclosure policies.


A cookie is a small data file that a website transfers to your internet browser for identification purposes. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies to gain statistics on which areas of our sites attract traffic. This information allows us to give you a more personalised experience by displaying content that may interest you throughout the Website and App, thus providing you with a more friendly, interesting and enjoyable experience.

Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer or mobile device.


We reserve the right to modify this privacy policy at any time without notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website or App.


If you wish to verify the details you have submitted via the Website or App, you may do so by contacting us via the email address given below. Our security procedures mean that we may request proof of identity before we reveal information.

You have the right to access the information which we hold about you. You can also ask for corrections to be made.


Please address any questions or concerns regarding our Privacy Policy or our practices concerning your personal information to [[email protected]].